Refund policy

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions. As a consumer, make use of your right of withdrawal Section 4.1 use, you have to bear the regular costs of the return. In addition, the regulations that are reproduced in detail in the following apply to the right of withdrawal

Cancellation policy¹

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or Has.

In order to exercise your right of withdrawal, you must inform us, Black-Glass GmbH, Peutestrasse 53 C, 20539 Hamburg, contact@black-glass.de, Telephone: +49-172-590 99 05, by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You have to send the goods to us, Black-Glass GmbH Peutestrasse 53C, 20539 Hamburg, immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract

• to be returned or handed over. The deadline is met if you send back the goods before the period of fourteen days has expired.
  
  You bear the direct costs of returning the goods.
  
  You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  
  - End of revocation -
  
  (¹ This cancellation policy applies from May 28th, 2022. It does not apply to the separate delivery of goods.)